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Refund and Cancellation Policy
We want you to love our products as much as we do. All items we ship have successfully passed our QC inspection.Our warranties ensure you have a fantastic experience while giving you total peace of mind. Most items sold by Coolboyshop.com are covered by the following comprehensive product warranties:
Return and Refund Policy
1. If you are not satisfied with a product because it is faulty, you can send it back to us for a refund within a period of 30 days after you have received it. Please note that shipping fee is not refunded.
2. If the product works but you do not wish to retain it, you can also send it back within a 30 days period for a refund. In this case, we will charge a 15% restocking and handling fee. We also do not refund the shipping fee.
Refunds are only available within a period of 30 days after you receive the product.
Buyers need to pay the return shipping fee.
3. If a product doesn't work, you can send it back to us for exchange provided it is within three months of the purchase date. As the buyer, you will pay the shipping fees for returning the original item back to us, and we will pay the shipping fees for resending the item to you.
4. Within a period of 3 months of the purchase date, buyers can send back items for free repairs. Buyers pay the shipping fees for sending the item back to us, while we pay the shipping fees for resending the item back to the buyer.
5. If the item is more than 3 months old, buyers can still send them back for repair. However, the buyer is responsible for paying all the shipping fees when the item is initially returned to us and when it is despatched to them. This means that the buyer must pay the shipping fee to us before the item is returned for repair.
6. If you don't receive your order, we will resend it or you can request a full refund.
If you aren't satisfied with your purchase, you may be eligible for a return or exchange depending on your situation and the type of item you purchased.
We reserve the right to charge a handling fee on all items returned for non-quality issues.
You may return your item by contacting Customer Service and requesting a return within 30 days of receiving your order.
You need to provide a tracking number for the return shipment.
1. orders can be cancelled until shipment.
Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund.
Orders cancelled 24 to 72 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.
Orders cancelled more than 72 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost.
2. Once your order has been shipped, it can no longer be cancelled. and it will be treated as returns.
If you request to cancel your order, please contact us to check whether your order has been shipped.
Contact Email：[email protected]